For ISSA Canada, the focus on 2023 was to support both the members excelling in their businesses as well as those who were struggling. Perhaps one of the hardest-hit sectors over the years has been wholesale distribution. Based on the success of its Building Service Contractor Council in creating a focus on the end-user and opening a solid channel of communication between the association and the sector, ISSA Canada felt the creation of a Canadian Distributor Council could achieve the same. Chaired by Tom Fournier, owner of Shade’s Mills Group Ltd., the new council brought together eight representatives from a cross section of national and regional wholesale distributors from across Canada.
Recognition of those ISSA members who dedicate themselves to the mission of protecting people and the planet through green and sustainable initiatives was also a tradition ISSA Canada continued in 2023. In fact, ISSA Canada was pleased to present two Environmental Stewardship Awards to Bouygues Energies & Services and Charlotte Products Ltd. for their dedication to environmental practices and commitment to the value of clean.
Never to rest on its laurels, ISSA Canada is looking forward to continuing to support its membership in 2024. With a heavy focus on providing tools and resources to succeed, ISSA Canada is plans to roll out a robust calendar of educational programs across the country.
ISSA Latin America
Along with celebrating 100 years of a successful journey in the cleaning industry, ISSA has been driving educational and commercial resources to build the new era of the association in the Latin America (LATAM) region, as part of the new global visionary strategy. Formed by a group of 37 countries, ISSA LATAM currently has 400 active members with a projection of more than 500 in 2024.
In 2023, ISSA LATAM hosted a total of 19 virtual education sessions attended by hundreds of participants. Focusing on education, this past year focused on new adapted-to-the-culture content in Spanish such as online cleaning industry certifications and roundtable workshops. ISSA also added three new Spanish master trainers and a Portuguese master trainer to its pool of official instructors for the region.
ISSA Europe, Middle East & Africa
ISSA Europe, Middle East & Africa (EMEA) focused on providing the region with exceptional educational experiences throughout the year, hosting 24 events. Nearly 700 cleaning professionals attended ISSA EMEA’s education sessions in 2023, seven times more than those who received training last year, thanks in part to the addition of a new certified trainer for ISSA’s CMI Train the Trainer program.
The ISSA PULIRE trade show was hosted in Milan, Italy, for the first time, attracting more than 20,000 attendees and nearly 400 exhibitors. As part of ISSA PULIRE 2023, ISSA educational materials such as The Official ISSA Cleaning Times and CMI’s library of Custodial Training books were released to the region following a careful industry review. Also in Italy, the country’s Lombardy region officially recognized cleaning as a profession that must be carried out by professionally trained staff. Following this recognition, ISSA developed a new training course sponsored by the region.
This past year, ISSA Korea continued to support the region through a variety of in-person and online training programs providing the knowledge and skills needed for professionals at all levels in their career. With a dozen regional sessions in 2023, ISSA’s CMI helped more than 100 cleaning professionals achieve CMI certification. In addition, 99 facilities in South Korea earned GBAC STAR certification, while three member companies achieved CIMS Advanced by GBAC certification.
A major highlight for ISSA Oceania in 2023 was the ISSA Cleaning & Hygiene Expo, which returned to Melbourne, Australia, for the first time since 2019. The expo saw a 33% increase in show floor space, with many exhibitors taking up bigger and grander spaces. There also was a 16% growth in exhibitor numbers, with a record number of 100 occupied booths. While regional support of the show has always been strong, this year saw attendees from more than 20 countries.
Cleaning for health training remained a priority in 2023. ISSA Oceania released a series of workshops to the market, focusing on a science-based approach to cleaning. This will continue in 2024 with ISSA’s goal to ensure essential cleaning professionals have access to and can complete training on the knowledge, skills, and abilities that are crucial to a safe and healthy work environment.